Shipping policy
Orders can be tracked on 17track with a correct order tracking code that can be found on the order confirmation email.
How do you charge for delivery?
Shipping fee will be charged based on the size and weight of the product you purchased and the location you are living. You can see the chart below as a guideline.
|
Countries |
Shipping Fee (Per Item) |
|
Hong Kong |
Free |
|
Taiwan, Japan, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Australia, Ireland, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark |
6-12 USD |
|
Norway, Cyprus, United States, Canada |
8-22 USD |
How long will it take to ship my item(s)?
Delivery times will vary depending on your location. You can see the chart below as a guideline.
|
Countries |
Working Days |
|
Hong Kong |
1-5 |
|
Taiwan, Japan, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Australia, Ireland, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark |
6-12 |
|
Norway, Cyprus, United States, Canada |
8-12 |
Do you offer an express or next day delivery service?
We currently only offer standard delivery however we aim to get our orders delivered as soon as possible.
Why is my order being returned?
If the address details are incorrect or the courier cannot safely deliver your package, the order may be returned to us. If your tracking shows that your order is being returned to us, please contact our customer service team and they will be happy to help you.
What if my delivery status is shown as delivered but I did not receive it?
Under normal circumstances, this means that your package has been successfully delivered. If you have not received the package, please follow the steps below so that you can receive the package as soon as possible (if the package is nearby).
- Verify the delivery address with your order
- Find notifications of attempted delivery
- Look around delivery locations
- See if others accept the delivery
if you still can’t find the package, please contact our customer service team who will be happy to help.